Know how to keep your customers happy? While there are many things you can do, here are “Best tips for happy customers” picks by Becca Souder, customer service extraordinaire! These work especially well in a brick and mortar shop but most can be adapted to online shops as well. SMILE! Keep your attitude light and upbeat. This will make the customer feel the same way. … Continue reading 8 Tips for Happy Customers Part I
I used to look at other shops making button bouquets and see the number of sales they had and be….slightly depressed. They had more sales – way more sales! And my bouquets were just as colorful or creative! Their prices were lower or higher. I began to wonder about every decision I was making. Maybe I should increase my prices or decrease my prices or … Continue reading How to handle shop envy (Or stop comparing yourself to other shops!)
Do you struggle with taking photos good enough to represent your products online? Without good photos, you are doing yourself and your products a great disservice. Through several months of adjustments, here’s what I’ve learned: Lighting is the single most important aspect of photography. Choose natural light whenever possible. Figure out what time of day the sunlight streams into your house and set up a … Continue reading 5 Photo Tips for Product Photos
I’ve been on a huge learning curve since beginning my online business in October 2010. It was so frustrating in the beginning to have to learn so much. I felt like I need to rush in order to catch up! Here’s a few insights I’ve learned in the past few months: Building a business is like building a house. It has to be done one … Continue reading 5 Things I’ve learned from selling online
Angela DiCicco - The Italian Grandmama's Guide 